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Public Articles

Public wiki articles appropriate to all clients. 

Configure Mobile Devices for Microsoft 365 e-mail

User guide to how to configure Microsoft 365 on various mobile devices.

Tranquil IT Cloud

User guides for Tranquil IT Cloud

Public Downloads

Downloads of Tranquil IT's Current Terms and Conditions and Contract Terms

Anydesk

Tranquil SSO

Tranquil Voice - Home/Soho/Small Business Services

Home/Soho/Small Business Services

Tranquil Voice - Enterprise

Tranquil Voice Enterprise Services

Handset Specific Support

Tranquil Voice - Home/Soho/Small Busine...

SSO Login Options

Tranquil SSO

Basic Functions

Tranquil Voice - Home/Soho/Small Busine...

These functions are available to all non Enterprise VoIP users and can be managed through your Client Area 

Advanced Functions

Tranquil Voice - Home/Soho/Small Busine...

These functions are only available to users on the Tranquil Small Business VoIP package.

Enterprise Users Guide

Tranquil Voice - Enterprise

Tranquil VoIP Enterprise Solutions are fully managed, so if you have an enterprise solution and require any changes made, reports produced or need assistance managing your IVR's voicemail or recorded messages, please contact your support representative

iPhone - iOS Client

Configure Mobile Devices for Microsoft ...

Adding a 365 mailbox to your phone iPhone     Go to your device's Settings, scroll down and tap Mail > Accounts >Add Account.   Select Exchange.     Enter your Microsoft 365 email address, password, and a description of your account. Tap Next....

iPhone - Outlook Client

Configure Mobile Devices for Microsoft ...

Adding a 365 mailbox to your phone iPhone(Outlook)     Open Outlook for iOS. The icon looks like this: Note: Available for iOS devices using iOS 10.0 or higher. Open the collapsed menu in the upper left corner. Note: First time using Outlook for iOS...

Android (Samsung Devices)

Configure Mobile Devices for Microsoft ...

Adding a 365 mailbox to your phone Android (Samsung)     Open the Samsung Email app and tap Add Account if it's your first time. Or, go to Settings in the app > Add account.   Enter your email address and password. Tap Sign in. Note: If the email a...

Android (Non Samsung)

Configure Mobile Devices for Microsoft ...

Adding a 365 mailbox to your phone Android (Non-Samsung)     Open the Gmail app. Tap the menu icon in the upper left corner > Settings > Add account > Exchange and Microsoft 365.     Enter your full email address and tap Next..   Enter your pas...

Outlook 365 for Android

Configure Mobile Devices for Microsoft ...

Adding a 365 mailbox to your phone Android (Outlook)     To add a 365 account to Outlook, first open Outlook then open the Menu  > Settings  > Add Account > Add Email Account. Enter your full email address, then tap Continue.     Enter your e...

Blackberry

Configure Mobile Devices for Microsoft ...

When you set up a Microsoft Exchange ActiveSync account, you must enter some server and configuration settings. In the BlackBerry Hub+ Inbox, tap The menu icon . Next to Accounts, tap the add accounts icon . Tap Add a BlackBerry Hub+ account. Type your e...

How to connect to the cloud using VPN

Tranquil IT Cloud

OpenVPN will be installed on your roaming device by one of the Tranquil engineers. This software will allow you to connect to the cloud from anywhere as long as you have internet connection.   Connecting with OpenVPN is a quick and simple process.  Firstl...

Terms and Conditions

Public Downloads

You can download a copy of our current Terms and Conditions in the attachment area on the top left hand corner of this page Latest Revision :  2.1.7 January 2024

Broadband Services Contracts

Public Downloads

You can download a copy of our current Broadband Service Contracts in the attachments area on the top left hand corner of this page. Latest Revision :  23rd May 2024

Support Contracts

Public Downloads

You can download a copy of our current Support Contract in the attachments area on the top left hand corner of this page. Latest Revision :  3.1.3 January 2024

Cloud Services Contract

Public Downloads

You can download a copy of our current Cloud Services Contract in the attachments area on the top left hand corner of this page. Latest Revision :  3.1.3 January 2024

Mac OS

Anydesk

Security Permissions on macOS To use AnyDesk on macOS, it is essential to grant the necessary system permissions. These permissions ensure that AnyDesk can access your screen, control input devices, and transfer files securely and effi...

Using a Yubikey with Tranquil SSO

Tranquil SSO

Sign into your SSO account here Once you have signed in Click on Signing In,  under the Account Security Heading From the next menu that appears choose Set Up Passkey under Passwordless heading On the next screen click Register   If you get a 1Passw...

How to access voicemail

Tranquil Voice - Enterprise Enterprise Users Guide

Using Tranquil SSO with Microsoft 365

Tranquil SSO

If you are subscribed to Microsoft 365 through Tranquil IT, you don't even need another login to access other Tranquil Services. This makes it even more secure and easier for you as you only need the one login for all accounts.  When presented with the Tranqu...

Handsets

Tranquil Voice - Home/Soho/Small Busine... Handset Specific Support

Signing into Sentinel Client Area with Tranquil SSO

Tranquil SSO

Click here to access the client area.  Click Sign in with Tranquil Auth You will now be presented with our SSO login. And will offer you three kinds of login optjons.   

Tranquil SSO Account

Tranquil SSO SSO Login Options

If you have an existing Tranquil SSO account 

Login with Microsoft 365

Tranquil SSO SSO Login Options

You can sign in to Tranquil SSO using your existing Microsoft 365 credentials.  Simply click the Microsoft icon as shown in the image above from the Tranquil SSO Login page. This will take you to microsoft login.  Sign in to your Microsoft account as...

Audio Library

Tranquil Voice - Home/Soho/Small Busine... Basic Functions

Telecoms  VoIP  Edit VoIP Account  Audio Library The audio library is a definitive collection of audio recordings which can be used by the platform. Files are segmented into one of three categories: Voicemail prompts (eg "Sorry, I'm out of the office tod...