Tranquil Voice - Home/Soho/Small Business Services
Home/Soho/Small Business Services
Handset Specific Support
Basic Functions
These functions are available to all non Enterprise VoIP users and can be managed through your Cl...
Audio Library
Telecoms VoIP Edit VoIP Account Audio Library The audio library is a definitive collection ...
Block List
Block lists help stop unwanted inbound calls. You can block calls from a specific number as wel...
Call Analyser
From the itemised call page is an option to 'view' a call. This presents analysis of the call qua...
Call Barring
We provide controls over outbound and inbound calls, including the ability to block all calls i...
Call Heatmap
The heatmap tool is split across 2 tabs (UK Heatmap + World Heatmap). Using inbound and outboun...
Call Recordings
Enable / Disable Call Recordings Account LevelEdit the Hosting VoIP / Trunk in question, cl...
Call Statistics
We offer call statistics for the following user applications: VoIP Account (ie all users) Gro...
Itemised Calls
The itemised calls page provides a complete breakdown of outbound and inbound calls made. We re...
Maximum Call Length
We have a maximum call length of 24 hours (1440 minutes) for a single phone call. This is a featu...
Number Presentation
We provide three options for number presentation: No Number Presentation Dynamic Number Pre...
Outbound Presentation Name
Some devices, such as Samsung phones, will show a name alongside a dialed number, even if that en...
Text to Speech
Text-to-Speech converts text into human-like speech for a wide range of accents, sexes and lang...
Transfer Calls Between Devices
A Basic VoIP user can support multiple devices. To transfer calls between the devices use the fea...
Advanced Functions
These functions are only available to users on the Tranquil Small Business VoIP package.
Address Book
Address books provide a useful means to not only aid in the process of dialing out, they can help...
Call Diversion
Call diverts can be controlled on a per DDI basis. You can choose to enable or disable a divers...
Callflows
Callflows are key to how your Hosted VoIP platform works. Callflows are a visual tool which allow...
Caller Menus (IVR)
A caller menu, or IVR menu, is an automated greeting that routes callers through options on the...
Call Conferences
Conference Room You can think of a Conference Room as a physical meeting room, in as much as it ...
Call Monitoring
Call Monitoring enables users to listen to an in-progress call without the other parties being al...
Devices
Add Device From the Devices page select the Add Device button. You will be presented with 2 o...
Distinctive Ringing
Distinctive ringing can help you audibly distinguish different types of calls, for example, inter...
Follow Me
The Follow Me function allows you to tell the system what users, devices, groups and external num...
Groups
Groups are designed to associate entities together for the purpose of receiving calls. A group ...
Users
Users are created where there is a requirement to make and / or receive calls. Traditionally th...
On Hold Music
Ready-Made Playlists We have secured a selection of 16 royalty free and PPL & PRS playlists fo...
Opening Hours / Holidays
Opening Hours Opening hours schedules help define your availability to answer calls and can be...
Reset BLF State
BLF stands for Busy Lamp Field. Typically this is a light, or LED light with buttons, on an IP ph...
Voicemail
Mailbox Creation for User Each user can have a single mailbox. From the voicemail page select ...