Advanced Functions
These functions are only available to users on the Tranquil Small Business VoIP package.
Address Book
Address books provide a useful means to not only aid in the process of dialing out, they can help...
Call Diversion
Call diverts can be controlled on a per DDI basis. You can choose to enable or disable a divers...
Callflows
Callflows are key to how your Hosted VoIP platform works. Callflows are a visual tool which allow...
Caller Menus (IVR)
A caller menu, or IVR menu, is an automated greeting that routes callers through options on the...
Call Conferences
Conference Room You can think of a Conference Room as a physical meeting room, in as much as it ...
Call Monitoring
Call Monitoring enables users to listen to an in-progress call without the other parties being al...
Devices
Add Device From the Devices page select the Add Device button. You will be presented with 2 o...
Distinctive Ringing
Distinctive ringing can help you audibly distinguish different types of calls, for example, inter...
Follow Me
The Follow Me function allows you to tell the system what users, devices, groups and external num...
Groups
Groups are designed to associate entities together for the purpose of receiving calls. A group ...
Users
Users are created where there is a requirement to make and / or receive calls. Traditionally th...
On Hold Music
Ready-Made Playlists We have secured a selection of 16 royalty free and PPL & PRS playlists fo...
Opening Hours / Holidays
Opening Hours Opening hours schedules help define your availability to answer calls and can be...
Reset BLF State
BLF stands for Busy Lamp Field. Typically this is a light, or LED light with buttons, on an IP ph...
Voicemail
Mailbox Creation for User Each user can have a single mailbox. From the voicemail page select ...