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Maximum Call Length

Tranquil Voice - Home/Soho/Small Busine... Basic Functions

We have a maximum call length of 24 hours (1440 minutes) for a single phone call. This is a featu...

Updated 11 months ago by Sean Watson

Itemised Calls

Tranquil Voice - Home/Soho/Small Busine... Basic Functions

The itemised calls page provides a complete breakdown of outbound and inbound calls made. We re...

Updated 11 months ago by Sean Watson

Call Statistics

Tranquil Voice - Home/Soho/Small Busine... Basic Functions

We offer call statistics for the following user applications: VoIP Account (ie all users) Gro...

Updated 11 months ago by Sean Watson

Call Recordings

Tranquil Voice - Home/Soho/Small Busine... Basic Functions

  Enable / Disable Call Recordings Account LevelEdit the Hosting VoIP / Trunk in question, cl...

Updated 11 months ago by Sean Watson

Call Heatmap

Tranquil Voice - Home/Soho/Small Busine... Basic Functions

The heatmap tool is split across 2 tabs (UK Heatmap + World Heatmap). Using inbound and outboun...

Updated 11 months ago by Sean Watson

Call Analyser

Tranquil Voice - Home/Soho/Small Busine... Basic Functions

From the itemised call page is an option to 'view' a call. This presents analysis of the call qua...

Updated 11 months ago by Sean Watson

Block List

Tranquil Voice - Home/Soho/Small Busine... Basic Functions

Block lists help stop unwanted inbound calls. You can block calls from a specific number as wel...

Updated 11 months ago by Sean Watson

Audio Library

Tranquil Voice - Home/Soho/Small Busine... Basic Functions

Telecoms  VoIP  Edit VoIP Account  Audio Library The audio library is a definitive collection ...

Updated 11 months ago by Sean Watson

Login with Microsoft 365

Tranquil SSO SSO Login Options

You can sign in to Tranquil SSO using your existing Microsoft 365 credentials.  Simply click...

Updated 1 year ago by Sean Watson

Tranquil SSO Account

Tranquil SSO SSO Login Options

If you have an existing Tranquil SSO account 

Updated 1 year ago by Sean Watson

Signing into Sentinel Client Area with Tranquil SSO

Tranquil SSO

Click here to access the client area.  Click Sign in with Tranquil Auth You will now be pre...

Updated 1 year ago by Sean Watson

Handsets

Tranquil Voice - Home/Soho/Small Busine... Handset Specific Support

Updated 1 year ago by Sean Watson

Using Tranquil SSO with Microsoft 365

Tranquil SSO

If you are subscribed to Microsoft 365 through Tranquil IT, you don't even need another login to ...

Updated 1 year ago by Zach Matcham

Using a Yubikey with Tranquil SSO

Tranquil SSO

Sign into your SSO account here Once you have signed in Click on Signing In,  under the Account ...

Updated 1 year ago by Sean Watson

Mac OS

Anydesk

Security Permissions on macOS To use AnyDesk on macOS, it is essential t...

Updated 1 year ago by Sean Watson

Cloud Services Contract

Public Downloads

You can download a copy of our current Cloud Services Contract in the attachments area on the top...

Updated 1 year ago by Sean Watson

Support Contracts

Public Downloads

You can download a copy of our current Support Contract in the attachments area on the top left h...

Updated 1 year ago by Sean Watson

Broadband Services Contracts

Public Downloads

You can download a copy of our current Broadband Service Contracts in the attachments area on the...

Updated 1 year ago by Sean Watson

Terms and Conditions

Public Downloads

You can download a copy of our current Terms and Conditions in the attachment area on the top lef...

Updated 1 year ago by Sean Watson

How to connect to the cloud using VPN

Tranquil IT Cloud

OpenVPN will be installed on your roaming device by one of the Tranquil engineers. This software ...

Updated 1 year ago by Sean Watson