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Number Presentation
We provide three options for number presentation: No Number Presentation Dynamic Number Pre...
Maximum Call Length
We have a maximum call length of 24 hours (1440 minutes) for a single phone call. This is a featu...
Itemised Calls
The itemised calls page provides a complete breakdown of outbound and inbound calls made. We re...
Call Statistics
We offer call statistics for the following user applications: VoIP Account (ie all users) Gro...
Call Recordings
Enable / Disable Call Recordings Account LevelEdit the Hosting VoIP / Trunk in question, cl...
Call Heatmap
The heatmap tool is split across 2 tabs (UK Heatmap + World Heatmap). Using inbound and outboun...
Call Analyser
From the itemised call page is an option to 'view' a call. This presents analysis of the call qua...
Block List
Block lists help stop unwanted inbound calls. You can block calls from a specific number as wel...
Audio Library
Telecoms VoIP Edit VoIP Account Audio Library The audio library is a definitive collection ...
Login with Microsoft 365
You can sign in to Tranquil SSO using your existing Microsoft 365 credentials. Simply click...
Tranquil SSO Account
If you have an existing Tranquil SSO account
Signing into Sentinel Client Area with Tranquil SSO
Click here to access the client area. Click Sign in with Tranquil Auth You will now be pre...
Handsets
Using Tranquil SSO with Microsoft 365
If you are subscribed to Microsoft 365 through Tranquil IT, you don't even need another login to ...
Using a Yubikey with Tranquil SSO
Sign into your SSO account here Once you have signed in Click on Signing In, under the Account ...
Mac OS
Security Permissions on macOS To use AnyDesk on macOS, it is essential t...
Cloud Services Contract
You can download a copy of our current Cloud Services Contract in the attachments area on the top...
Support Contracts
You can download a copy of our current Support Contract in the attachments area on the top left h...
Broadband Services Contracts
You can download a copy of our current Broadband Service Contracts in the attachments area on the...
Terms and Conditions
You can download a copy of our current Terms and Conditions in the attachment area on the top lef...