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Groups are designed to associate entities together for the purpose of receiving calls. A group ...

The Follow Me function allows you to tell the system what users, devices, groups and external num...

Distinctive ringing can help you audibly distinguish different types of calls, for example, inter...

Add Device From the Devices page select the Add Device button. You will be presented with 2 o...

Call Monitoring enables users to listen to an in-progress call without the other parties being al...

Conference Room You can think of a Conference Room as a physical meeting room, in as much as it ...

A caller menu, or IVR menu, is an automated greeting that routes callers through options on the...

Callflows are key to how your Hosted VoIP platform works. Callflows are a visual tool which allow...

We provide controls over outbound and inbound calls, including the ability to block all calls i...

Call diverts can be controlled on a per DDI basis. You can choose to enable or disable a divers...

Address books provide a useful means to not only aid in the process of dialing out, they can help...

Text-to-Speech converts text into human-like speech for a wide range of accents, sexes and lang...

Some devices, such as Samsung phones, will show a name alongside a dialed number, even if that en...

We provide three options for number presentation: No Number Presentation Dynamic Number Pre...

We have a maximum call length of 24 hours (1440 minutes) for a single phone call. This is a featu...

The itemised calls page provides a complete breakdown of outbound and inbound calls made. We re...

We offer call statistics for the following user applications: VoIP Account (ie all users) Gro...

  Enable / Disable Call Recordings Account LevelEdit the Hosting VoIP / Trunk in question, cl...

The heatmap tool is split across 2 tabs (UK Heatmap + World Heatmap). Using inbound and outboun...