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Address books provide a useful means to not only aid in the process of dialing out, they can help you make sense of your inbound callers too. There are 3 main categories of address books to be aware of: Company   This "company-wide" address book will ...

Call diverts can be controlled on a per DDI basis. You can choose to enable or disable a diversion, which will take immediate effect. When a call is diverted, to an external number there is a cost associated depending on the destination dialled. If you have ...

Callflows are key to how your Hosted VoIP platform works. Callflows are a visual tool which allows you to pull together existing settings and rules. The key to making this quick and easy is to build your other components first, whether that be users, groups, o...

A caller menu, or IVR menu, is an automated greeting that routes callers through options on the keypad. They help provide information to callers and automate call routing. With a phone menu, calls are managed through to groups or individuals. Menu Options ...

Conference Room You can think of a Conference Room as a physical meeting room, in as much as it can only support one meeting at a time. If you are set to need to hold multiple simultaneous conference calls, multiple conference rooms need to be built. To aid t...

Call Monitoring enables users to listen to an in-progress call without the other parties being alerted. Used by supervisors and managers to take notes and provide feedback after the call. It is a permission based solution which can be enabled for specific use...

Add Device From the Devices page select the Add Device button. You will be presented with 2 options: Desk Phone Soft Phone For all physical phones, select Desk Phone, and for software based phones for desktops and mobile devices select Soft Phone. ...

Distinctive ringing can help you audibly distinguish different types of calls, for example, internal calls, or calls routed to specific callflows. They can act as a means to draw attention without the need to refer to the screen. Provisioned Phones For pho...

The Follow Me function allows you to tell the system what users, devices, groups and external numbers you would like to ring when a call comes in for a particular user. This can be particularly helpful if you are on the move, and would like your mobile to ring...

Groups are designed to associate entities together for the purpose of receiving calls. A group can be made up of: Users - Individual users setup within the account Devices - A selected device can form part of a chain to call Groups - You can assign exis...

Users are created where there is a requirement to make and / or receive calls. Traditionally this would be applied to individuals within a company, or for the purpose of a room (eg boardroom phone). By creating a user: Subscription charges are applied on ...

Ready-Made Playlists We have secured a selection of 16 royalty free and PPL & PRS playlists for encompassing tastes and scenerios (including Christmas). The license we have allows us to: Provide access worldwide License term is in perpetuity (forever) ...

Opening Hours Opening hours schedules help define your availability to answer calls and can be referrenced as part of your call flow design. To create a schedule: Enter a friendly reference name in the empty form field and click on + Click on the + butt...

BLF stands for Busy Lamp Field. Typically this is a light, or LED light with buttons, on an IP phone that indicates whether another extension or phone is available, ringing or busy. Resetting BLF Sometimes the BLF state may not be reflecting the correct st...

Mailbox Creation for User Each user can have a single mailbox. From the voicemail page select 'New Voicemail Mailbox'. Voicemail Name (mandatory) This is a mandatory friendly name for the mailbox. Voicemail Extension (mandatory) This is a mand...

A Basic VoIP user can support multiple devices. To transfer calls between the devices use the feature code 6 6 8 3 which will ring the other associated devices for pickup.