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Transfer Calls Between Devices

Tranquil Voice - Home/Soho/Small Busine... Basic Functions

A Basic VoIP user can support multiple devices. To transfer calls between the devices use the fea...

Updated 1 month ago by Jack Acres

Voicemail

Tranquil Voice - Home/Soho/Small Busine... Advanced Functions

Mailbox Creation for User Each user can have a single mailbox. From the voicemail page select ...

Updated 1 month ago by Jack Acres

Reset BLF State

Tranquil Voice - Home/Soho/Small Busine... Advanced Functions

BLF stands for Busy Lamp Field. Typically this is a light, or LED light with buttons, on an IP ph...

Updated 1 month ago by Jack Acres

Opening Hours / Holidays

Tranquil Voice - Home/Soho/Small Busine... Advanced Functions

Opening Hours Opening hours schedules help define your availability to answer calls and can be...

Updated 1 month ago by Jack Acres

On Hold Music

Tranquil Voice - Home/Soho/Small Busine... Advanced Functions

Ready-Made Playlists We have secured a selection of 16 royalty free and PPL & PRS playlists fo...

Updated 1 month ago by Jack Acres

Users

Tranquil Voice - Home/Soho/Small Busine... Advanced Functions

Users are created where there is a requirement to make and / or receive calls. Traditionally th...

Updated 1 month ago by Jack Acres

Groups

Tranquil Voice - Home/Soho/Small Busine... Advanced Functions

Groups are designed to associate entities together for the purpose of receiving calls. A group ...

Updated 1 month ago by Jack Acres

Follow Me

Tranquil Voice - Home/Soho/Small Busine... Advanced Functions

The Follow Me function allows you to tell the system what users, devices, groups and external num...

Updated 1 month ago by Jack Acres

Distinctive Ringing

Tranquil Voice - Home/Soho/Small Busine... Advanced Functions

Distinctive ringing can help you audibly distinguish different types of calls, for example, inter...

Updated 1 month ago by Jack Acres

Devices

Tranquil Voice - Home/Soho/Small Busine... Advanced Functions

Add Device From the Devices page select the Add Device button. You will be presented with 2 o...

Updated 1 month ago by Jack Acres

Call Monitoring

Tranquil Voice - Home/Soho/Small Busine... Advanced Functions

Call Monitoring enables users to listen to an in-progress call without the other parties being al...

Updated 1 month ago by Jack Acres

Call Conferences

Tranquil Voice - Home/Soho/Small Busine... Advanced Functions

Conference Room You can think of a Conference Room as a physical meeting room, in as much as it ...

Updated 1 month ago by Jack Acres

Caller Menus (IVR)

Tranquil Voice - Home/Soho/Small Busine... Advanced Functions

A caller menu, or IVR menu, is an automated greeting that routes callers through options on the...

Updated 1 month ago by Jack Acres

Callflows

Tranquil Voice - Home/Soho/Small Busine... Advanced Functions

Callflows are key to how your Hosted VoIP platform works. Callflows are a visual tool which allow...

Updated 1 month ago by Jack Acres

Call Barring

Tranquil Voice - Home/Soho/Small Busine... Basic Functions

We provide controls over outbound and inbound calls, including the ability to block all calls i...

Updated 1 month ago by Jack Acres

Call Diversion

Tranquil Voice - Home/Soho/Small Busine... Advanced Functions

Call diverts can be controlled on a per DDI basis. You can choose to enable or disable a divers...

Updated 1 month ago by Jack Acres

Address Book

Tranquil Voice - Home/Soho/Small Busine... Advanced Functions

Address books provide a useful means to not only aid in the process of dialing out, they can help...

Updated 1 month ago by Jack Acres

How to access voicemail

Tranquil Voice - Enterprise Enterprise Users Guide

Updated 1 month ago by Sean Watson

Text to Speech

Tranquil Voice - Home/Soho/Small Busine... Basic Functions

Text-to-Speech converts text into human-like speech for a wide range of accents, sexes and lang...

Updated 1 month ago by Sean Watson

Outbound Presentation Name

Tranquil Voice - Home/Soho/Small Busine... Basic Functions

Some devices, such as Samsung phones, will show a name alongside a dialed number, even if that en...

Updated 1 month ago by Sean Watson