Recently Updated Pages
Transfer Calls Between Devices
A Basic VoIP user can support multiple devices. To transfer calls between the devices use the fea...
Voicemail
Mailbox Creation for User Each user can have a single mailbox. From the voicemail page select ...
Reset BLF State
BLF stands for Busy Lamp Field. Typically this is a light, or LED light with buttons, on an IP ph...
Opening Hours / Holidays
Opening Hours Opening hours schedules help define your availability to answer calls and can be...
On Hold Music
Ready-Made Playlists We have secured a selection of 16 royalty free and PPL & PRS playlists fo...
Users
Users are created where there is a requirement to make and / or receive calls. Traditionally th...
Groups
Groups are designed to associate entities together for the purpose of receiving calls. A group ...
Follow Me
The Follow Me function allows you to tell the system what users, devices, groups and external num...
Distinctive Ringing
Distinctive ringing can help you audibly distinguish different types of calls, for example, inter...
Devices
Add Device From the Devices page select the Add Device button. You will be presented with 2 o...
Call Monitoring
Call Monitoring enables users to listen to an in-progress call without the other parties being al...
Call Conferences
Conference Room You can think of a Conference Room as a physical meeting room, in as much as it ...
Caller Menus (IVR)
A caller menu, or IVR menu, is an automated greeting that routes callers through options on the...
Callflows
Callflows are key to how your Hosted VoIP platform works. Callflows are a visual tool which allow...
Call Barring
We provide controls over outbound and inbound calls, including the ability to block all calls i...
Call Diversion
Call diverts can be controlled on a per DDI basis. You can choose to enable or disable a divers...
Address Book
Address books provide a useful means to not only aid in the process of dialing out, they can help...
How to access voicemail
Text to Speech
Text-to-Speech converts text into human-like speech for a wide range of accents, sexes and lang...
Outbound Presentation Name
Some devices, such as Samsung phones, will show a name alongside a dialed number, even if that en...