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Groups are designed to associate entities together for the purpose of receiving calls. A group can be made up of: Users - Individual users setup within the account Devices - A selected device can form part of a chain to call Groups - You can assign exis...

Users are created where there is a requirement to make and / or receive calls. Traditionally this would be applied to individuals within a company, or for the purpose of a room (eg boardroom phone). By creating a user: Subscription charges are applied on ...

Ready-Made Playlists We have secured a selection of 16 royalty free and PPL & PRS playlists for encompassing tastes and scenerios (including Christmas). The license we have allows us to: Provide access worldwide License term is in perpetuity (forever) ...

Opening Hours Opening hours schedules help define your availability to answer calls and can be referrenced as part of your call flow design. To create a schedule: Enter a friendly reference name in the empty form field and click on + Click on the + butt...

BLF stands for Busy Lamp Field. Typically this is a light, or LED light with buttons, on an IP phone that indicates whether another extension or phone is available, ringing or busy. Resetting BLF Sometimes the BLF state may not be reflecting the correct st...

Mailbox Creation for User Each user can have a single mailbox. From the voicemail page select 'New Voicemail Mailbox'. Voicemail Name (mandatory) This is a mandatory friendly name for the mailbox. Voicemail Extension (mandatory) This is a mand...

A Basic VoIP user can support multiple devices. To transfer calls between the devices use the feature code 6 6 8 3 which will ring the other associated devices for pickup.