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Groups are designed to associate entities together for the purpose of receiving calls. A group can be made up of: Users - Individual users setup within the account Devices - A selected device can form part of a chain to call Groups - You can assign exis...

Users are created where there is a requirement to make and / or receive calls. Traditionally this would be applied to individuals within a company, or for the purpose of a room (eg boardroom phone). By creating a user: Subscription charges are applied on ...

Ready-Made Playlists We have secured a selection of 16 royalty free and PPL & PRS playlists for encompassing tastes and scenerios (including Christmas). The license we have allows us to: Provide access worldwide License term is in perpetuity (forever) ...

Opening Hours Opening hours schedules help define your availability to answer calls and can be referrenced as part of your call flow design. To create a schedule: Enter a friendly reference name in the empty form field and click on + Click on the + butt...

BLF stands for Busy Lamp Field. Typically this is a light, or LED light with buttons, on an IP phone that indicates whether another extension or phone is available, ringing or busy. Resetting BLF Sometimes the BLF state may not be reflecting the correct st...

Mailbox Creation for User Each user can have a single mailbox. From the voicemail page select 'New Voicemail Mailbox'. Voicemail Name (mandatory) This is a mandatory friendly name for the mailbox. Voicemail Extension (mandatory) This is a mand...

A Basic VoIP user can support multiple devices. To transfer calls between the devices use the feature code 6 6 8 3 which will ring the other associated devices for pickup.

Change or reset your PIN when you're already signed in You can use the Settings app to change your PIN. In the Settings app  on your Windows device, select Accounts > Sign-in options or use the following shortcut: Sign-in options Select PIN (Window...

When joining Tranquil IT you will be sent an invitiation to your personal email address to join Xero Me. You will need to download the Xero Me App from either Apple or the Google Store: Apple: https://apps.apple.com/us/app/xero-me/id991901494 Google: https:...

Firstly - Always have a chat with your manager/ colleagues about requested time off to ensure that your position can be covered whilst you take your leave. (This is not consequential in decision making, however it is always polite to make your intentions known...

Firstly, open the Xero Me app.  On the dashboard, tap + New claim, then tap Expense claim. Your camera opens or Xero asks for permission to open it. Then either: Take a photo of the receipt, then tap Use Photo. Tap the document icon to select a photo, fil...

These steps are the same whether you're adding your first email account or additional email accounts to classic Outlook for Windows. Select File > Add Account. Enter your email address and click Connect. If prompted, enter your passwor...

The Basics Keep in mind that traditional Copper Wire Connections are being completely phased out by 2027 - Therefore the right internet connection for a business is imperative. Fibre is not fullt accessible everywhere yet - but there are in-between alternativ...