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Groups are designed to associate entities together for the purpose of receiving calls. A group can be made up of: Users - Individual users setup within the account Devices - A selected device can form part of a chain to call Groups - You can assign exis...

Users are created where there is a requirement to make and / or receive calls. Traditionally this would be applied to individuals within a company, or for the purpose of a room (eg boardroom phone). By creating a user: Subscription charges are applied on ...

Ready-Made Playlists We have secured a selection of 16 royalty free and PPL & PRS playlists for encompassing tastes and scenerios (including Christmas). The license we have allows us to: Provide access worldwide License term is in perpetuity (forever) ...

Opening Hours Opening hours schedules help define your availability to answer calls and can be referrenced as part of your call flow design. To create a schedule: Enter a friendly reference name in the empty form field and click on + Click on the + butt...

BLF stands for Busy Lamp Field. Typically this is a light, or LED light with buttons, on an IP phone that indicates whether another extension or phone is available, ringing or busy. Resetting BLF Sometimes the BLF state may not be reflecting the correct st...

Mailbox Creation for User Each user can have a single mailbox. From the voicemail page select 'New Voicemail Mailbox'. Voicemail Name (mandatory) This is a mandatory friendly name for the mailbox. Voicemail Extension (mandatory) This is a mand...

A Basic VoIP user can support multiple devices. To transfer calls between the devices use the feature code 6 6 8 3 which will ring the other associated devices for pickup.

Change or reset your PIN when you're already signed in You can use the Settings app to change your PIN. In the Settings app  on your Windows device, select Accounts > Sign-in options or use the following shortcut: Sign-in options Select PIN (Window...

These steps are the same whether you're adding your first email account or additional email accounts to classic Outlook for Windows. Select File > Add Account. Enter your email address and click Connect. If prompted, enter your passwor...

Install Wireguard from this link: https://www.wireguard.com/install/ Once installed, navigate to https://stnnews-cf.cust.trql.it:4430/easyvpn.htm Enter in the login credentials you have been provided into this box: You will see this screen, click 'Downlo...

This guide takes you through adding the shared Calendar for Tranquil Cirrus site (STN1) as well as the Tranquil Shared Contacts Open the contacts App. Choose Contacts and then select Add Account. Select other contacts account Enter the following into ...

This guide takes you through adding your personal calendar and contacts to Mac OS  Open the contacts App. Choose Contacts and then select Add Account. Select other contacts account Complete the fields as appropriate, Your username is usually your firs...

Syncing Contacts, Calendars, Tasks and Journal on Android Services: Tranquil IT BookDAV, DAVx5, and jtx Board Installation Source: F-Droid (Open Source) Credentials Source: 1Password 1. Setting up F-Droid (The App Store) F-Droid is an independent app stor...

For many small businesses, cybersecurity can feel like something only larger organisations have the time and money to handle properly. When in reality, it is very much the wrong way to think about it! Most cyber-attacks do not happen because a company failed ...

As a business grows, it is only natural for its technology needs to change too. The systems that worked perfectly well when your team was smaller may not offer the same level of reliability, security, or flexibility as your business moves forward. Often, thes...

For many businesses, moving to the cloud is no longer just about flexibility, storage, or reducing the burden of on-site infrastructure. It is about making better long-term decisions — for the business, for security, and for sustainability. At Tranquil IT, we...

Are you ready? It’s time to check your services: many businesses are still using old copper-based phone lines without realising that a major UK change is already happening. The old copper-based network behind traditional services such as PSTN, ISDN and ADSL a...

TRANQUIL IT SOLUTIONS AnyDesk Installation Guide Apple MacBook — Remote Support Setup tranquilit.net  |  support@tranquilit.net  |  0330 058 0868 Purpose In...

Picture this: you spill your morning coffee on your MacBook, or it gets stolen at a coffee shop, or it just decides — after years of loyal service — that today is the day it stops working. Everything gone. Your photos, your documents, your work files. All of i...