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Block lists help stop unwanted inbound calls. You can block calls from a specific number as well as the option to block all anonymous calls. Lists operate on a per account basis, as such any entries will apply to all users / trunks. We don't support wildcard...

From the itemised call page is an option to 'view' a call. This presents analysis of the call quality. Call Quality Average MOS ScoreMean Opinion Score (MOS) is a way of measuring the overall quality of a call, with 5 being excellent and 1 being bad, gener...

We provide controls over outbound and inbound calls, including the ability to block all calls in either direction. Changes take immediate effect but won't terminate any in-progress calls. Unless necessary, we would recommend applying barring to premium numb...

The heatmap tool is split across 2 tabs (UK Heatmap + World Heatmap). Using inbound and outbound call data we detail hotspots for your calls. Using this you start to better understand areas you are calling, and where you are called from. Limitations include ...

  Enable / Disable Call Recordings Account LevelEdit the Hosting VoIP / Trunk in question, click on the Call Recordings icon and click on the Settings tab. From here you can choose which calls are recorded, and whether you want to make use of an extended r...

We offer call statistics for the following user applications: VoIP Account (ie all users) Groups Users The amount of detail available differs based on the application. Statistics By Account Overview Total Duration A combined total of all in...

The itemised calls page provides a complete breakdown of outbound and inbound calls made. We retain call records indefinitely and previous months records can be easily accessed or searched against. Call records are provided in real time. As such, you can see...

We have a maximum call length of 24 hours (1440 minutes) for a single phone call. This is a feature to help protect against large unexpected bills where a call may have failed to disconnect, or is part of a fraudulant activity. We cannot override this on a per...

We provide three options for number presentation: No Number Presentation Dynamic Number Presentation Static Number Presentation If you choose to present a phone number, which isn't one we list as associated to your account, it is imperative you do so...

Some devices, such as Samsung phones, will show a name alongside a dialed number, even if that entry isn't in your address book. The data they use to create this association is not supplied by ourselves. Any records we have associated to a number are for the p...

Text-to-Speech converts text into human-like speech for a wide range of accents, sexes and languages. Within seconds you can have a professional recording to greet customers, or allow you to have voicemail prompt which isn't recorded by yourself on the move....

Address books provide a useful means to not only aid in the process of dialing out, they can help you make sense of your inbound callers too. There are 3 main categories of address books to be aware of: Company   This "company-wide" address book will ...

Call diverts can be controlled on a per DDI basis. You can choose to enable or disable a diversion, which will take immediate effect. When a call is diverted, to an external number there is a cost associated depending on the destination dialled. If you have ...

Callflows are key to how your Hosted VoIP platform works. Callflows are a visual tool which allows you to pull together existing settings and rules. The key to making this quick and easy is to build your other components first, whether that be users, groups, o...

A caller menu, or IVR menu, is an automated greeting that routes callers through options on the keypad. They help provide information to callers and automate call routing. With a phone menu, calls are managed through to groups or individuals. Menu Options ...

Conference Room You can think of a Conference Room as a physical meeting room, in as much as it can only support one meeting at a time. If you are set to need to hold multiple simultaneous conference calls, multiple conference rooms need to be built. To aid t...

Call Monitoring enables users to listen to an in-progress call without the other parties being alerted. Used by supervisors and managers to take notes and provide feedback after the call. It is a permission based solution which can be enabled for specific use...

Add Device From the Devices page select the Add Device button. You will be presented with 2 options: Desk Phone Soft Phone For all physical phones, select Desk Phone, and for software based phones for desktops and mobile devices select Soft Phone. ...

Distinctive ringing can help you audibly distinguish different types of calls, for example, internal calls, or calls routed to specific callflows. They can act as a means to draw attention without the need to refer to the screen. Provisioned Phones For pho...

The Follow Me function allows you to tell the system what users, devices, groups and external numbers you would like to ring when a call comes in for a particular user. This can be particularly helpful if you are on the move, and would like your mobile to ring...