Call Statistics

We offer call statistics for the following user applications:

The amount of detail available differs based on the application.

Overview	Total Duration	A combined total of all inbound and outbound minutes across the VoIP account.
Overview	Average Call Length	An average duration of all inbound and outbound minutes across the VoIP account.
Inbound	Missed Calls	The number of missed inbound calls. A missed call would appear when an inbound call was not answered within opening hours.
	Inbound Duration	Total time duration of inbound calls.
	Average Time to Answer	The average time taken to answer inbound calls.
Outbound	Not Answered	The number of outbound calls which failed to be answered.
Outbound	Inbound Duration	Total time duration of outbound calls.
Call Trends (by time of day)	Visualisation of popular times for inbound and outbound calls for the time period selected (eg today / this week / this month / custom).
Call Trends (by month)	Visualisation of call patterns over the past 6 months.
Call Success Trend	Answered and unanswered call patterns over the past 7 days.

Group statistics provide the same breakdown as the account level, with the following additions:

Inbound Answered Calls	The volume of inbound answered calls is broken down based on the user who handled the call.
Inbound Call Time	The talk time of inbound answered calls is broken down based on the user who handled the call. If the call is transferred internally, the stats do reflect this taking into the legs / path taken and proportion accordingly.
Outbound Placed Calls	The volume of outbound calls made is broken down based on the user who placed the call.
Outbound Call Time	The talk time of outbound placed calls is broken down based on the user who handled the call. If the call is transferred internally, the stats do reflect this taking into the legs / path taken and proportion accordingly.

User statistics provides the same breakdown as the account level, just specific to the user selected.