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<!--TRANQUIL BookStackIT Page:SOLUTIONS

AnyDesk Installation Guide

— Apple MacBook -->

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<p style="margin:0 0 8px 0; color:#2CA88E; font-size:11px; letter-spacing:2px; font-weight:bold;">TRANQUIL IT SOLUTIONS</p>

<h1 style="margin:0 0 6px 0; color:#ffffff; font-size:26px;">AnyDesk Installation Guide</h1>

<p style="margin:0 0 10px 0; color:#A8D8CF; font-size:13px;">Apple MacBook — Remote Support Setup</p>

<p style="margin:0 0 4px 0; color:#7DC4B8; font-size:11px;">tranquilit.net  &nbsp;|&nbsp;  support@tranquilit.net  &nbsp;|&nbsp;  0330 058 0868</p>

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<td style="width:25%; background-color:#E8F7F4; border:1px solid #DDDDDD; padding:8px 10px; font-weight:bold; color:#1A6B5E; font-size:13px;">Purpose</td>

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<tdstyle="background-color:#E8F7F4; border:1px solid #DDDDDD; padding:8px 10px; font-weight:bold; color:#1A6B5E; font-size:13px;">Device</td>

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<h2>

Purpose Install AnyDesk to allow a Tranquil IT engineer to remotely assist your MacBook</td>
Device Apple MacBook (any model running macOS 10.15 Catalina or later)</td>
Time Required</td>

 Approximately 5 minutes</td>
You Will Need</td>

 Active Wi-Fi or ethernet connection and your macOS login password</td>

What is AnyDesk?</h2>


<p>AnyDesk is a secure remote desktop application used by Tranquil IT to view and assist with your MacBook remotely. The connection is fully encrypted, and you remain in control at all times — you can end the session instantly whenever you wish.</p>


<p class="callout success">

<strong>Tip:</strong> You must be present throughout the support session. Your Tranquil IT engineer cannot connect without your active approval.

</p>



<h2>

Step 1 — Download AnyDesk</h2>


<p>On your MacBook:</p>


<ol>

<li>

  1. Open your web browser (Safari, Chrome, or Firefox).</li>

    2. <li>
  2. Go to <strong>anydesk.com</strong> and click the <strong>Download Now</strong> button.</li>

    3. <li>
  3. The download will start automatically. Once complete, locate the file named <strong>AnyDesk.dmg</strong> in your Downloads folder.</li>

    4. <li>
  4. Double-click the <strong>AnyDesk.dmg</strong> file to open it.</li>

    5. <li>
  5. In the window that appears, drag the <strong>AnyDesk</strong> icon into your <strong>Applications</strong> folder.</li>

    6. <li>
  6. Once copied, you can close and eject the installer window.</li>

</ol>


<p class="callout warning">

<strong>Please note:</strong> Only download AnyDesk from the official website at anydesk.com. Do not download from third-party sources or file-sharing sites.

</p>



<h2>

Step 2 — Open AnyDesk and Grant Permissions</h2>


<p>macOS requires you to grant AnyDesk specific permissions before it can be used for remote support. Please follow these steps carefully:</p>


<ol>

<li>

  1. Open <strong>Finder</strong>, go to <strong>Applications</strong>, and double-click <strong>AnyDesk</strong>.</li>

    2. <li>
  2. If macOS displays a warning saying the app is from the internet, click <strong>Open</strong> to proceed.</li>

    3. <li>
  3. AnyDesk will prompt you to grant <strong>Screen Recording</strong> permission. Click <strong>Open System Preferences</strong> (or <strong>System Settings</strong> on macOS Ventura and later).</li>

    4. <li>
  4. In the <strong>Privacy &amp; Security</strong> panel, locate <strong>Screen Recording</strong> and tick the checkbox next to AnyDesk.</li>

    5. <li>
  5. You may be asked to enter your Mac login password to confirm the change.</li>

    6. <li>
  6. Return to AnyDesk. It may ask for <strong>Accessibility</strong> permission as well — follow the same steps to grant it.</li>

    7. <li>
  7. Once permissions are granted, AnyDesk will display a <strong>9-digit number</strong> — this is your <strong>AnyDesk Address</strong>. Keep this window open.</li>

</ol>


<p class="callout success">

<strong>Tip:</strong> If AnyDesk does not appear in the Screen Recording or Accessibility list, click the padlock icon at the bottom of System Preferences to unlock it, then try again.

</p>



<h2>

Step 3 — Share Your AnyDesk Address with the Engineer</h2>


<p>Your Tranquil IT engineer will need your 9-digit AnyDesk Address to initiate the connection. You can share it by:</p>


<ul>

<li>

  • Reading it aloud during your phone or video call with the engineer</li>

    • <li>
  • Sending it via email or text message</li>

    • <li>
  • Clicking the Share icon within AnyDesk to send it directly</li>

</ul>


<p class="callout warning">

<strong>Please note:</strong> Only share your AnyDesk Address with your Tranquil IT engineer. Never share it with anyone you do not recognise or trust.

</p>



<h2>

Step 4 — Accept the Incoming Connection</h2>


<p>Once your engineer enters your AnyDesk Address on their system, a connection request will appear on your MacBook:</p>


<ol>

<li>

  1. A pop-up will appear showing the engineer's AnyDesk name or address.</li>

    2. <li>
  2. Verify this matches what your Tranquil IT engineer has told you.</li>

    3. <li>
  3. Click <strong>Accept</strong> to allow the remote session to begin.</li>

    4. <li>
  4. Your engineer will now be able to see and assist with your MacBook.</li>

</ol>


<p class="callout success">

<strong>Tip:</strong> You can see everything the engineer does in real time. To end the session at any moment, click the red <strong>Disconnect</strong> button or close the AnyDesk app.

</p>



<h2>

Step 5 — During the Support Session</h2>


<p>While your Tranquil IT engineer is connected:</p>


<ul>

<li>

  • Your screen will be visible to the engineer</li>

    • <li>
  • The engineer may guide you to specific settings or menus</li>

    • <li>
  • You and the engineer can speak at the same time via phone</li>

    • <li>
  • Everything the engineer does will be visible on your screen</li>

</ul>


<p class="callout warning">

<strong>Please note:</strong> Avoid putting your MacBook to sleep during the session. If it sleeps or the screen locks, the connection may be interrupted.

</p>



<h2>

Step 6 — Ending the Session</h2>


<ol>

<li>
  1. When the support session is complete, your Tranquil IT engineer will disconnect from their end.</li>

    2. <li>
  2. You will see a notification that the session has ended.</li>

    3. <li>
  3. You can also disconnect yourself at any time by clicking the <strong>X</strong> or <strong>Disconnect</strong> button in the AnyDesk app.</li>

    4. <li>
  4. AnyDesk can be left installed for future support sessions, or uninstalled by dragging it from Applications to the Bin.</li>

    </ol>



    <h2>

Troubleshooting</h2>


<h3>

macOS blocks AnyDesk from opening</h3>

<p>Go to <strong>System Preferences</strong> (or <strong>System Settings</strong>) &gt;> <strong>Privacy &amp; Security</strong>. Scroll down and you should see a message saying AnyDesk was blocked. Click <strong>Open Anyway</strong> and enter your password if prompted.</p>


<h3>

AnyDesk is missing from the Screen Recording list</h3>

<p>Click the padlock icon at the bottom of the Privacy &amp; Security panel to unlock it, then click the <strong>+</strong> button to add AnyDesk manually. Navigate to your Applications folder, select AnyDesk, and click Open.</p>


<h3>

The connection request does not appear</h3>

<p>Ensure AnyDesk is open and running on your MacBook, and that all required permissions have been granted. Try quitting and reopening AnyDesk, then share your address with the engineer again.</p>


<h3>

The session keeps disconnecting</h3>

<p>A stable internet connection is required. Check your Wi-Fi signal or try connecting via an ethernet cable for a more reliable connection.</p>


<h3>

You accidentally clicked Deny</h3>

<p>Let your engineer know and ask them to send the connection request again. Click <strong>Accept</strong> when the request appears on your screen.</p>



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Need help? Call <strong>0330 058 0868</strong>  &nbsp;|&nbsp;  support@tranquilit.net  &nbsp;|&nbsp;  tranquilit.net<br>


<em>Planet-First IT Solutions — Bishop's Stortford, UK</em>

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