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From the itemised call page is an option to 'view' a call. This presents analysis of the call quality. Call Quality Average MOS ScoreMean Opinion Score (MOS) is a way of measuring the overall quality of a call, with 5 being excellent and 1 being bad, gener...

We provide controls over outbound and inbound calls, including the ability to block all calls in either direction. Changes take immediate effect but won't terminate any in-progress calls. Unless necessary, we would recommend applying barring to premium numb...

The heatmap tool is split across 2 tabs (UK Heatmap + World Heatmap). Using inbound and outbound call data we detail hotspots for your calls. Using this you start to better understand areas you are calling, and where you are called from. Limitations include ...

  Enable / Disable Call Recordings Account LevelEdit the Hosting VoIP / Trunk in question, click on the Call Recordings icon and click on the Settings tab. From here you can choose which calls are recorded, and whether you want to make use of an extended r...

We offer call statistics for the following user applications: VoIP Account (ie all users) Groups Users The amount of detail available differs based on the application. Statistics By Account Overview Total Duration A combined total of all in...

The itemised calls page provides a complete breakdown of outbound and inbound calls made. We retain call records indefinitely and previous months records can be easily accessed or searched against. Call records are provided in real time. As such, you can see...

We have a maximum call length of 24 hours (1440 minutes) for a single phone call. This is a feature to help protect against large unexpected bills where a call may have failed to disconnect, or is part of a fraudulant activity. We cannot override this on a per...

We provide three options for number presentation: No Number Presentation Dynamic Number Presentation Static Number Presentation If you choose to present a phone number, which isn't one we list as associated to your account, it is imperative you do so...

Some devices, such as Samsung phones, will show a name alongside a dialed number, even if that entry isn't in your address book. The data they use to create this association is not supplied by ourselves. Any records we have associated to a number are for the p...

Text-to-Speech converts text into human-like speech for a wide range of accents, sexes and languages. Within seconds you can have a professional recording to greet customers, or allow you to have voicemail prompt which isn't recorded by yourself on the move....