# Itemised Calls

[![image.png](https://wiki.tranquilit.cloud/uploads/images/gallery/2025-05/scaled-1680-/hPRhOL6hL1Ce4lIe-image.png)](https://wiki.tranquilit.cloud/uploads/images/gallery/2025-05/hPRhOL6hL1Ce4lIe-image.png)

The itemised calls page provides a complete breakdown of outbound and inbound calls made. We retain call records indefinitely and previous months records can be easily accessed or searched against. Call records are provided in real time. As such, you can see in-progress as well as completed calls. We are not able to currently show the cost of an in-progress call.

<table class="data-table sideways" id="bkmrk-date-date-the-call-s"><tbody><tr><th style="background-color: rgb(53, 152, 219);"><span style="color: rgb(255, 255, 255);">Date</span></th><td>Date the call started.</td></tr><tr><th style="background-color: rgb(53, 152, 219);"><span style="color: rgb(255, 255, 255);">Start Time</span></th><td>The time the call started.</td></tr><tr><th style="background-color: rgb(53, 152, 219);"><span style="color: rgb(255, 255, 255);">End Time</span></th><td>The time the call ended.</td></tr><tr><th style="background-color: rgb(53, 152, 219);"><span style="color: rgb(255, 255, 255);">Duration</span></th><td>The length of the call shown in the format of HH:MM:SS.</td></tr><tr><th style="background-color: rgb(53, 152, 219);"><span style="color: rgb(255, 255, 255);">Inbound Number</span></th><td>The number presented when the call was placed.</td></tr><tr><th style="background-color: rgb(53, 152, 219);"><span style="color: rgb(255, 255, 255);">Inbound Friendly Name</span></th><td>Assoicated friendly name to the number presented.</td></tr><tr><th style="background-color: rgb(53, 152, 219);"><span style="color: rgb(255, 255, 255);">Destination</span></th><td>The dialled number.</td></tr><tr><th style="background-color: rgb(53, 152, 219);"><span style="color: rgb(255, 255, 255);">Destination Name</span></th><td>If the dialled number is present in an associated address book, the name will appear. If no entry is present, the option to add one is provided.</td></tr><tr><th style="background-color: rgb(53, 152, 219);"><span style="color: rgb(255, 255, 255);">Assigned User</span></th><td>The user who placed the call.</td></tr><tr><th style="background-color: rgb(53, 152, 219);"><span style="color: rgb(255, 255, 255);">Recorded</span></th><td>If the call was recorded, the option to access the recording is provided. This will open in a new window.</td></tr><tr><th style="background-color: rgb(53, 152, 219);"><span style="color: rgb(255, 255, 255);">Transferred</span></th><td>If the call was transferred between users, details of the transfer journey are shown.</td></tr><tr><th style="background-color: rgb(53, 152, 219);"><span style="color: rgb(255, 255, 255);">Description</span></th><td>Called destination name.</td></tr><tr><th style="background-color: rgb(53, 152, 219);"><span style="color: rgb(255, 255, 255);">Service Charge &amp; Call Access Charge</span></th><td>For non-geographic calls, the call is made up of a Service Charge and Access Charge. These columns make the associated charges clear.</td></tr><tr><th style="background-color: rgb(53, 152, 219);"><span style="color: rgb(255, 255, 255);">Connection Charge</span></th><td>If a call connection charge is applied as part of a tariff, or is applicable to a specific type of call, this will be shown.</td></tr><tr><th style="background-color: rgb(53, 152, 219);"><span style="color: rgb(255, 255, 255);">Free Call</span></th><td>This is classed as a free call as it was made to another number on our platform. By not leaving our network we don't need to associate charges by involving a carrier.</td></tr><tr><th style="background-color: rgb(53, 152, 219);"><span style="color: rgb(255, 255, 255);">Total Charge</span></th><td>A combination of the service, access and connection charges.</td></tr></tbody></table>

### Download

We provide two options to download this data. Both options are presented at the top of the page.

1. CDR File
2. PDF

### Logged Calls

The calls logged within the itemised call records include:

1. Calls to voicemail
2. Calls abandoned whilst using an IVR
3. Calls made out of hours