Configure Mobile Devices for Microsoft 365 e-mail
User guide to how to configure Microsoft 365 on various mobile devices.

iPhone - iOS Client
Adding a 365 mailbox to your phone 

 iPhone 

   

 

   

 Go to your device's  Settings , scroll down and tap  Mail  >  Accounts  > Add Account . 

 

 

   

 Select  Exchange . 

 

   

   

 Enter your Microsoft 365 email address, password, and a description of your account. Tap  Next . 

 

   

 The Mail app may request certain permissions such as accessing your calendar and contacts. To agree, tap  Yes . 

 Then choose the apps you want your email account to sync with your iOS device and tap  Save . 

 Now you're all set to go!

iPhone - Outlook Client
Adding a 365 mailbox to your phone 

 iPhone(Outlook) 

   

 

   

 Open  Outlook for iOS . The icon looks like this: 

 

 Note:  Available for iOS devices using  iOS 10.0  or higher. 

 Open the collapsed menu in the upper left corner. 

 Note:  First time using Outlook for iOS? Just tap  Get Started . 

 

 Tap  Settings   

 

 >  Add Account  >  Add Email Account . 

   

 Type your full email address, then tap  Add Account . 

 

   

 Enter your email account password and tap  Sign In . 

 

   

 Tap  Yes  or  Allow  to give Outlook permission to sync calendar, contacts, etc. 

 

   

 Swipe through the intro and you're now ready to use Outlook for iOS!

Android (Samsung Devices)
Adding a 365 mailbox to your phone 

 Android (Samsung) 

   

 

   

 Open the Samsung Email app and tap  Add Account  if it's your first time. 

 Or, go to  Settings  in the app >  Add account . 

 

   

 Enter your email address and password. Tap  Sign in . 

 Note:  If the email app detects your provider, you may be redirected to a different sign in screen. 

 

   

 If you're prompted to select account type, choose  Microsoft Exchange ActiveSync  to sync contacts and calendars. 

 

   

 Tap  Yes  or  Ok  to confirm settings and permissions. What you see may vary depending on what kind of account you're setting up. 

 

 Syncing email, calendar, contacts, and tasks may take a few minutes. 

 If you see an email that says " Action Required to Sync ," open it and tap  Use another Mail app instead . If you don't see this message, skip this step.

Android (Non Samsung)
Adding a 365 mailbox to your phone 

 Android (Non-Samsung) 

   

 

   

 Open the Gmail app. 

 Tap the menu icon in the upper left corner >  Settings  >  Add account  >  Exchange and Microsoft 365 . 

 

   

   

 Enter your full email address and tap  Next .. 

 

   

 Enter your password and tap  Next 

 

 You may see a  Redirect request  screen. Tap  OK .   

 

 On the Incoming server settings screen, change your server to  outlook.office365.com . 

 Follow any prompts you may get for security or device permissions, sync settings, and more. 

 

 If you have a Microsoft 365 work or school account, you may also be asked to confirm  Remote security administration  and approve additional security measures. In this case, choose  OK  or  Activate . 

 Go to the inbox you just set up. If you see an email that says " Action Required to Sync Email ," open it and tap  Use another Mail app instead . 

 If you don't see this message and emails are syncing, skip this step. 

 

   

 Pull down the Android notification bar by swiping down from the top of your screen. 

 

 If you see a notification that reads " Unable to sync calendar and contacts ," tap it. Then tap  Allow  to give access and you're done! 

 Note:  If you don't see a sync error, verify your calendar and contacts are syncing.

Outlook 365 for Android
Adding a 365 mailbox to your phone 

 Android (Outlook) 

   

 

   

 To add a 365 account to Outlook, first open Outlook then open the  Menu   

 

 >  Settings   

 

 >  Add Account  >  Add Email Account . 

 Enter your full email address, then tap  Continue . 

 

   

   

 Enter your email account password and tap  Sign In  or  Next . 

 

   

 That should be it! Your email should be added and working.

Blackberry
When you set up a Microsoft Exchange ActiveSync account, you must enter some server and configuration settings. 

 

 In the BlackBerry Hub+ Inbox, tap The menu icon . 

 Next to Accounts, tap the add accounts icon . 

 Tap Add a BlackBerry Hub+ account. 

 Type your email address. 

 Tap Manual setup. 

 Tap Microsoft Exchange ActiveSync. 

 On the Server settings screen, enter the following info:

 

 the Password field, enter your email account password. 

 In the Server field, enter your email provider's server address. 

 In the Port field, enter the port number. 

 If necessary, in the Security type drop-down list, select a security type. 

 

 

 Tap Next. 

 On the Account settings screen, review or change any of the settings. 

 Tap Next. 

 Optionally, change the display name or display colour for your email account. 

 

 Tap Done. 

 For a visual guide head to -  https://deviceguides.vodafone.co.uk/blackberry/keyone-android-7-1/messaging/set-up-your-phone-for-exchange-email/ 

 Please note the above link goes through the settings rather than the Hub+ app so it may look slightly different for the first few steps. 

 If you need to remove an account from the Blackberry, please follow this guide -  Removing Email Account From a Blackberry