Configure Mobile Devices for Microsoft 365 e-mail

User guide to how to configure Microsoft 365 on various mobile devices.

iPhone - iOS Client

Adding a 365 mailbox to your phone

iPhone

 

 

Go to your device's Settings, scroll down and tap Mail > Accounts >Add Account.

Device Settings > Accounts & Passwords
Tap "Add Account"

 

Select Exchange.

Choose Exchange

 

 

Enter your Microsoft 365 email address, password, and a description of your account. Tap Next.

Exchange Sign In

 

The Mail app may request certain permissions such as accessing your calendar and contacts. To agree, tap Yes.

Then choose the apps you want your email account to sync with your iOS device and tap Save.

Now you're all set to go!

iPhone - Outlook Client

Adding a 365 mailbox to your phone

iPhone(Outlook)

 

 

Open Outlook for iOS. The icon looks like this:

iOS Outlook app

Note: Available for iOS devices using iOS 10.0 or higher.

Open the collapsed menu in the upper left corner.

Note: First time using Outlook for iOS? Just tap Get Started.

Tap to open the collapsable menu in the corner

Tap Settings 

Outlook app settings

> Add Account > Add Email Account.

 

Type your full email address, then tap Add Account.

Enter your email address

 

Enter your email account password and tap Sign In.

Enter your Outlook.com password

 

Tap Yes or Allow to give Outlook permission to sync calendar, contacts, etc.

Allow permissions.

 

Swipe through the intro and you're now ready to use Outlook for iOS!

Android (Samsung Devices)

Adding a 365 mailbox to your phone

Android (Samsung)

 

 

Open the Samsung Email app and tap Add Account if it's your first time.

Or, go to Settings in the app > Add account.

Settings > Add account

 

Enter your email address and password. Tap Sign in.

Note: If the email app detects your provider, you may be redirected to a different sign in screen.

Email address and password

 

If you're prompted to select account type, choose Microsoft Exchange ActiveSync to sync contacts and calendars.

Select Microsoft Exchange ActiveSync

 

Tap Yes or Ok to confirm settings and permissions. What you see may vary depending on what kind of account you're setting up.

Tap Yes to accept permissions

Syncing email, calendar, contacts, and tasks may take a few minutes.

If you see an email that says "Action Required to Sync," open it and tap Use another Mail app instead. If you don't see this message, skip this step.

Open the email that says "Action required"
Click the link to enable sync

Android (Non Samsung)

Adding a 365 mailbox to your phone

Android (Non-Samsung)

 

 

Open the Gmail app.

Tap the menu icon in the upper left corner > Settings > Add account > Exchange and Microsoft 365.

Choose Exchange

 

 

Enter your full email address and tap Next..

Add your email address

 

Enter your password and tap Next

Enter password

You may see a Redirect request screen. Tap OK.
 

If you see a Redirect request, tap OK.


On the Incoming server settings screen, change your server to outlook.office365.com.

Follow any prompts you may get for security or device permissions, sync settings, and more.

Click OK on any prompts you may receive.

If you have a Microsoft 365 work or school account, you may also be asked to confirm Remote security administration and approve additional security measures. In this case, choose OK or Activate.

Go to the inbox you just set up. If you see an email that says "Action Required to Sync Email," open it and tap Use another Mail app instead.

If you don't see this message and emails are syncing, skip this step.

Click the link to enable sync

 

Pull down the Android notification bar by swiping down from the top of your screen.

Open the notification bar

If you see a notification that reads "Unable to sync calendar and contacts," tap it. Then tap Allow to give access and you're done!

Note: If you don't see a sync error, verify your calendar and contacts are syncing.

Outlook 365 for Android

Adding a 365 mailbox to your phone

Android (Outlook)

 

 

To add a 365 account to Outlook, first open Outlook then open the Menu 

More button

> Settings 

Settings

> Add Account > Add Email Account.

Enter your full email address, then tap Continue.

Enter your email address.

 

 

Enter your email account password and tap Sign In or Next.

Enter your password for your email account.

 

That should be it! Your email should be added and working.

Blackberry

When you set up a Microsoft Exchange ActiveSync account, you must enter some server and configuration settings.

  1. In the BlackBerry Hub+ Inbox, tap The menu icon .
  2. Next to Accounts, tap the add accounts icon .
  3. Tap Add a BlackBerry Hub+ account.
  4. Type your email address.
  5. Tap Manual setup.
  6. Tap Microsoft Exchange ActiveSync.
  7. On the Server settings screen, enter the following info:
    • the Password field, enter your email account password.
    • In the Server field, enter your email provider's server address.
    • In the Port field, enter the port number.
    • If necessary, in the Security type drop-down list, select a security type.
  8. Tap Next.
  9. On the Account settings screen, review or change any of the settings.
  10. Tap Next.
  11. Optionally, change the display name or display colour for your email account.

Tap Done.


For a visual guide head to - https://deviceguides.vodafone.co.uk/blackberry/keyone-android-7-1/messaging/set-up-your-phone-for-exchange-email/

Please note the above link goes through the settings rather than the Hub+ app so it may look slightly different for the first few steps.

If you need to remove an account from the Blackberry, please follow this guide - Removing Email Account From a Blackberry