1st Line Support Troubleshooting
All the usual culprits of repeat 1st Line Support Issues

Cloud/ Internet Down - Wireguard Causation (Source 247)
It's normally a call from one of the Source 247 staff who are either working from home or an alternative site like a Cafe. More often than not, it's Wireguard needing a reset - But you need to check these steps with them: 

 Check that they are definitely on the WiFi. (If they are in a cafe, make sure they have gone and logged in through the WiFi-portal) 

 Get them to bring up Wireguard (On a Windows - Search bar - Wireguard)  Get them to Turn Wireguard off 

 Ask them to then restart their Computer. 

 Once restarted - go back to Wireguard and ensure it is Turned ON 

 Check WiFi is online 

   

 If all these steps do not work - Raise to 2nd Line Support