1st Line Support Troubleshooting
All the usual culprits of repeat 1st Line Support Issues
Cloud/ Internet Down - Wireguard Causation (Source 247)
It's normally a call from one of the Source 247 staff who are either working from home or an alternative site like a Cafe.
More often than not, it's Wireguard needing a reset - But you need to check these steps with them:
Check that they are definitely on the WiFi. (If they are in a cafe, make sure they have gone and logged in through the WiFi-portal)
Get them to bring up Wireguard (On a Windows - Search bar - Wireguard)
Get them to Turn Wireguard off
Ask them to then restart their Computer.
Once restarted - go back to Wireguard and ensure it is Turned ON
Check WiFi is online
If all these steps do not work - Raise to 2nd Line Support